Press Release

We are pleased to announce that American Agencies has been acquired by NRA Group LLC as of May 1, 2011. American Agencies will operate as a wholly owned subsidiary of NRA Group LLC and will continue to operate as is, with minimal changes to our clients. Becky Galloway and her staff will continue to service clients and manage Phase 1 operations; Tracy Davis and her team will continue to service Phase 2 with the same enthusiasm, with more resources now available.

This acquisition adds nearly 250 collectors to our team and extended customer service hours from 8:00 a.m. EST to 5:00 p.m. PST. NRA Group LLC has all the technology and work standards that you have become accustomed to with American Agencies, plus additional resources due to added strength and stability. NRA Group LLC has complete compliance, legal, and fraud departments as well as increased capacity for skip tracing, scrubbing, and scoring.

About NRA Group LLC

Steven Kusic, President & CEO of NRA Group LLC, leads the company with over 350 employees. NRA Group LLC is a leading nationwide provider of receivables management and business process outsourcing solutions. Headquartered in Harrisburg, PA, the company offers outsourced collections, payment processing, and call center services to businesses such as: healthcare facilities, governmental entities, utility companies, retail and direct marketing, financial services, higher education institutions, and debt buyers. With the acquisition of American Agencies, NRA Group LLC is well positioned to expand its reach across the US.

NRA Group LLC distinguishes itself based on its Centers of Excellence for Compliance, Training, and Technology. The company has achieved the Professional Practices Management System (PPMS) certification from the Association of Credit and Collections Professionals (ACA International). Additionally, the company is a SAS70 (Type II) certified service organization and is PCI-DSS compliant.

If you have any questions please contact your sales representative.


The letters sent to our patients have been very effective in urging them to clear up their past-due balances without creating negative feelings between our office and our patients. In addition, we have seen great success from the Phase 2 collection efforts. The collectors are obviously extremely professional. We have had absolutely no complaints from our patients about representatives being rude or abusive. I highly recommend American Agencies.

Tana Lofton
Office Manager
Howard P. Cobb, D.D.S., PC
Chesapeake, VA