HEALTHCARE CASE STUDY #1

A well known dental financing company (DFC) asked American Agencies to help with their "slow pay" accounts. When patients need financial assistance to pay for their dental treatment, or to supplement what their insurance pays, they turn to DFC for help. DFC pays the patient's bill to the dentist and then allows the patient to pay DFC back in monthly payments.

The majority of DFC's customers are considered "typical debtors". These are people with good credit but unfortunately find themselves in collections. Customers like this typically need only a gentle reminder to motivate them to pay.

The unique factor with the DFC accounts is that we are not collecting the entire loan. The balance assigned to us by DFC represents only the delinquent amount of payments on the loan. Once the customer pays the delinquent balance their loan becomes current again, and they resume their monthly payments to DFC directly.

We hand picked a team of collectors who we felt were best suited to accomplish this client's unique needs. DFC is located in southern California so all of the team members selected were bi-lingual. We then designed an overall collection strategy with our Subject Matter Experts, created a DFC collector training manual and trained the collection specialists to meet our Client's needs and expectations.

To date we have averaged a 29% recovery rate, nearly twice the national average.

DFC stated the following:

"We have enjoyed a tremendous amount of success and accomplished a great deal. We have exceeded our own expectations and this would not have been possible without the relationship we have with American Agencies. Make no mistake; your agency has played a major role in our success at DFC. I have received a great deal of recognition here at DFC due to our accomplishments but you are only as successful as the people you surround yourself with. I surrounded myself with outstanding individuals, such as the AA collection team".

HEALTHCARE CASE STUDY #2

Medica - A division of Medequip, Inc.

Medequip is one of the nation's leaders suppliers of knee braces. They had been using another collection agency for many years. We approached them with the benefits of American Agencies over the competition and they agreed to give us a try.

Some of the frustration Medequip had with their previous agency was that if a debtor could not be located, the company stopped all collection efforts, with no report to the credit bureaus. After working with American Agencies, Medequip was excited by the credit bureau reporting, and the fact that the debt does not just disappear, it will follow the patient until they choose to resolve it. Medequip also experienced more patient phone calls trying to resolve their debt before the debt was flagged for intensive collections.

Medequip also stated that when they called their previous agency with an issue they were frequently transferred, and they would have to get back to me with an answer, requiring a call back. With American Agencies they said, "when we call American Agencies everybody is always friendly and willing to help. They have all the answers right there and I can get immediate results."

"I want to thank you for helping out our company and look forward to doing many more years of future business with you." Kasey Bancroft, Medequip Inc.

I wanted to thank you for such great services for the last 16 years. The response has been fantastic. Your service has a lot more to offer than other collection companies. Your staff has always been very courteous and willing to help. I would recommend your service to anyone.